Frequently Asked Questions

Welcome to the Zoravio FAQ section. We want your shopping experience to be clear, easy, and stress-free. Below are answers to the questions customers ask us most often.

If you still need help, please visit our Contact Us page or email us at contact@zoravio.com.

1. How long will my order take to arrive?

Order processing: 1–2 business days (Monday to Friday, excluding applicable Canadian statutory holidays)

Delivery time: 7–9 business days (Monday to Friday, excluding applicable Canadian statutory holidays)

Estimated total timeframe: 8–11 business days from the date your order is placed

2. Is shipping free?

Yes. We offer free standard shipping on all orders delivered within Canada.

For details, please see shipping policy.

3. Where is Zoravio located?

Zoravio is an online-only store. We curate a rotating selection of home decor and home lifestyle items designed to make your space feel more comfortable, organised, and welcoming.

4. What happens if my item arrives damaged or defective?

If your item arrives damaged or defective, we’ll arrange a replacement at no additional charge.

Please contact us as soon as possible and make sure to report the issue within 30 days of receiving your order. Full return steps and requirements are listed in refund policy.

5. Can I cancel my order?

Yes. You can request a cancellation within 24 hours of placing your order.

If you need to cancel, please contact us as quickly as possible—ideally within the first day at contact@zoravio.com.

6. What are your return conditions?

We aim to keep returns straightforward and transparent. All eligibility rules and return instructions are explained in refund policy.

7. When will my refund be issued?

Once your returned item is received and inspected, we’ll begin processing your refund.

If approved, your refund will be issued within 7 business days, and the amount will be credited back to the original payment method used at checkout.

For details, please see refund policy.

8. Do your products include a warranty?

es. All products come with a 30-day warranty.

For full warranty terms, please see refund policy.

9. How can I contact customer support?

You can reach us through our Contact Us page or by emailing contact@zoravio.com.

We aim to respond within one business day (Monday to Friday).

10. Do you offer international shipping?

At this time, we deliver within Canada only. International shipping is not currently available.

11. What payment methods are accepted?

We accept the following secure payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • JCB
  • Mastercard
  • Visa

All payments are processed in Canadian Dollars (CAD).

For more information, please review billing terms & conditions.

12. Do you have a physical store?

No. Zoravio operates exclusively online and does not have a physical retail location.

13. Do you handle bulk or wholesale orders?

Yes. We welcome bulk purchase enquiries from businesses and organisations.

Please email us at contact@zoravio.com with what you need, and we’ll let you know what’s possible.

14. How can I request an exchange?

To request an exchange, please follow the steps listed in refund policy.

15. How do I track my order?

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.

You can also check your shipment anytime via track my order page.

Need More Information?

  • Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
  • Response Time: We aim to reply to emails within one business day.

Contact Information: 

Thank you for shopping with Zoravio.