Refund policy

At Zoravio, your satisfaction is important to us. If a product doesn’t meet your expectations, we offer a clear 30-day return policy to handle concerns fairly and efficiently.

1. Return Eligibility

Return window
You can request a return within 30 days from the date your order is delivered.

Condition requirements
To be eligible for a return, items must be:

  • Unused
  • In original condition
  • Returned in the original packaging
  • Include all accessories, tags, and any documentation included in the package

If you need help at any stage, our customer support team is available to assist you.

2. Return Shipping Costs

A. Incorrect, Damaged, or Defective Items

If you receive the wrong item, or if your order arrives damaged or defective:

  • We will cover the return shipping cost.
  • We will provide a prepaid return label and clear return instructions.
  • You will not be charged any return shipping fees in these cases.

B. Change of Mind

If you decide you no longer want the item:

  • You are responsible for the return shipping cost.
  • Any original shipping charges are non-refundable. (If standard shipping is free, the original shipping cost is $0 where applicable.)

3. Return Instructions

A. Damaged or Defective Products

  1. Contact us: Email contact@zoravio.com with your order number and a short explanation of the issue.
  2. Receive a prepaid label: We will send you a prepaid return label with step-by-step instructions.
  3. Package & send: Pack the item securely, attach the label, and drop it off with the designated carrier.

B. Change of Mind Returns

  1. Contact us first: Email contact@zoravio.com with your order number and the reason for the return.
  2. Follow the return guidelines: We will send you detailed return instructions.
  3. Prepare the item: Include the original packaging, accessories, and components.
  4. Arrange shipping: Choose your preferred carrier and pay the return shipping cost.

Important:
Please do not return items without contacting us first. Once your return request is approved, we will provide the correct return address for your specific item to ensure smooth and timely processing.

4. Refund Procedure

Once we receive your returned item, we will inspect it to confirm it meets the return requirements.

If your return is approved:

  • Refunds are processed within 7 business days.
  • The refund will be sent back to the original payment method used at checkout.
  • Timing can vary depending on your bank or payment provider.

5. Restocking Fees

We do not charge restocking fees. Restocking fees are 0 CAD on all eligible returns.

6. Exchanges

If you want to exchange an item (for example, for a different size, colour, or product), email contact@zoravio.com with your order number and your exchange request. Our team will guide you through the next steps.

7. Non-Returnable Items

All products sold by Zoravio are eligible for return under our standard 30-day policy, where permitted by applicable law.

Need More Information?

  • FAQs: Visit our FAQs page for quick answers, or contact our customer service team.
  • Customer Service Hours: Monday to Friday 9:00 AM - 5:00 PM (EST)
  • Response Time: We aim to reply to emails within 1 business day.

Contact Information:

Thank you for shopping at Zoravio