Shipping policy

At Zoravio, we work to keep delivery simple, reliable, and easy to follow. This Shipping Policy explains where we ship, expected delivery timeframes, and what to do if there is an issue with your delivery.

We currently offer free standard shipping on all orders delivered within Canada, subject to the terms below.

1. Shipping Locations

This Shipping Policy applies only to orders shipped within Canada.

At this time, we do not offer international shipping. Orders with delivery addresses outside Canada cannot be completed at checkout.

2. Business Days

Our business days are Monday to Friday, excluding statutory holidays in Canada.

Orders are processed and dispatched on business days only.

3. Delivery Timeframes

Delivery time estimates include two parts:

  • Handling time – the time needed to prepare and dispatch your order
  • Transit time – the time the carrier takes to deliver your parcel

All delivery timeframes are estimates and may change due to seasonal volume, promotions, carrier delays, weather conditions, or public holidays.

Order cutoff time: Orders placed before 5:00 PM (EST) are usually processed the same business day.

Orders placed after the cutoff time are generally processed on the next business day, which may add one extra business day to the overall estimate.

Handling time: 1–2 business days (Monday to Friday). After your order is prepared, it is handed to one of our delivery partners.

We do not process or dispatch orders on weekends or statutory holidays.

Transit time (Standard Shipping): 7–9 business days (Monday to Friday). Transit time begins once your order is with the carrier.

Estimated total delivery time: Most orders arrive within 8–11 business days from the date the order is placed.

Please note: these are estimated timeframes, not guaranteed delivery dates.

4. Carrier Services

We use reputable carriers to deliver orders throughout Canada.

Depending on the delivery location and the product, your order may be shipped using one of the following carriers:

  • Canada Post
  • DHL
  • FedEx
  • UPS

At this time, we offer standard shipping only. Express or priority shipping options may be added in the future.

5. Shipping Costs

Free Standard Shipping: All orders delivered within Canada qualify for free standard shipping. No minimum order value applies.

Additional Fees: We do not charge extra handling, processing, or convenience fees beyond the shipping terms described above.

6. Tracking Your Shipment

Once your order is dispatched, you will receive a shipping confirmation email with your tracking number.

You can also follow delivery progress anytime through our Track Order page.

7. Delivery Issues

If you have a delivery issue, contact us as soon as possible so we can help.

Delays: If your parcel appears delayed beyond the estimated timeframe, contact us and include your order number so we can check with the carrier.

Damaged items: If your order arrives damaged, contact us promptly with your order number and clear photos of the damage and packaging (if available).

Missing parcels or items: If your parcel seems lost, or if an item is missing from your delivery, please contact us within 48 hours of the recorded delivery date so we can start an investigation quickly.

Need More Information?

  • FAQs: Visit our FAQs page for quick answers, or contact our customer service team.
  • Customer Service Hours: Monday to Friday 9:00 AM - 5:00 PM (EST)
  • Response Time: We aim to reply to emails within 1 business day.

Contact Information:

Thank you for shopping at Zoravio