Terms of service

For the purposes of these Terms, “Business Days” means Monday to Friday, excluding statutory holidays in Canada and any public holidays or non-working days that may affect our fulfilment partners or delivery carriers.

“Service” means all features, products, content, tools, and resources made available by Zoravio through this website.

“You” and “your” refer to any individual who visits, accesses, browses, uses, or purchases through our website.

Section 3. General Conditions

We reserve the right to refuse service to anyone, for any lawful reason, at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and may involve:
(a) transmissions across various networks; and
(b) modifications required to meet technical requirements of connecting networks or devices.

Payment information is processed securely using encrypted methods through authorised payment service providers.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our prior written permission.

Headings used in these Terms are for convenience only and do not limit or affect the meaning or interpretation of these Terms.

Section 4. Accuracy, Completeness and Timeliness of Information

We do not warrant that information on this website will always be accurate, complete, or up to date. The material on this site is provided for general information only and should not be relied upon as the only basis for making decisions without consulting additional sources. Any reliance on the website’s content is at your own risk.

This website may contain historical information. Historical information is provided for reference only and may not be current. We may change the content of this website at any time, but we are not required to update any information. You agree that it is your responsibility to monitor changes to our website.

Section 5. Modifications to the Service and Prices

Prices for our products may change at any time without notice, except where required by law.

We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time without notice.

To the maximum extent permitted by law, we are not liable to you or to any third party for any modification, price change, suspension, or discontinuation of the Service.

Section 6. Products or Services

Certain products or services may be available exclusively online through our website. These items may be limited in quantity and are subject to return or exchange only according to our Refund Policy and your rights under applicable consumer protection laws in your province or territory.

We take reasonable steps to display product images and colours as accurately as possible. However, we cannot guarantee that your device’s display of any colour will be accurate.

We reserve the right, where permitted by law, to restrict the sale of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis.

We may limit quantities, change product descriptions, adjust pricing, or discontinue products at any time at our discretion. Any product or service offer on this site is void where prohibited by law.

We do not guarantee that the quality of any products, services, or information purchased or obtained through the Service will meet your expectations, or that any errors in the Service will be corrected.

Section 7. Billing and Account Information

We reserve the right to refuse or cancel any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed using the same account, the same payment method, and/or the same billing or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email address, phone number, or billing address provided at checkout.

We reserve the right to reject or restrict orders that, in our judgment, appear to be placed by resellers, distributors, or dealers.

You agree to provide current, complete, and accurate purchase and account information for all transactions made through our store. You agree to promptly update your account and other information (including your email address and payment details) so we can complete your transactions and contact you if needed.

For further information, please review our Refund Policy.

Section 8. Optional Tools

We may provide you with access to third-party tools that we do not monitor, control, or manage.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind. We will not be liable for any issues arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure you understand and approve the terms provided by the relevant third-party provider(s).

Any new features, services, and/or tools added to the website in the future will also be subject to these Terms of Service.

Section 9. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for reviewing or evaluating the content or accuracy of third-party materials, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please carefully review third-party policies and practices before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 10. User Submissions and Comments

If you send us specific submissions (for example, contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials (whether online, by email, by post, or otherwise), you agree that we may, at any time, use, edit, copy, publish, distribute, translate, and otherwise exploit in any medium any comments or materials that you send to us, without restriction.

We are under no obligation to (1) keep any submissions confidential; (2) pay compensation for any submissions; or (3) respond to any submissions.

We may (but are not required to) monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.

You agree that your submissions will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your submissions will not contain defamatory, unlawful, abusive, obscene, or otherwise objectionable material, or any computer virus or other malware that could affect the operation of the Service or any related website. You must not use a false email address, pretend to be someone else, or otherwise mislead us or third parties about the origin of any submissions. You are solely responsible for the content you submit and its accuracy. We take no responsibility and assume no liability for any content posted by you or any third party.

Section 11. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Section 12. Errors and Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time (including after you have submitted your order), to the extent permitted by law.

Section 13. Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any laws, regulations, rules, or ordinances;
(d) to infringe our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code;
(h) to collect or track personal information of others without authorisation;
(i) to spam, phish, scrape, crawl, or engage in similar abusive conduct;
(j) for any obscene or offensive purpose;
(k) to interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that results obtained from using the Service will be accurate or reliable.

To the fullest extent permitted by applicable law, you agree that your use of the website and the Service is at your sole risk. The Service and all products and services delivered through the Service are provided “as is” and “as available,” without any representations, warranties, or conditions of any kind, either express or implied, including any implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, or non-infringement.

To the maximum extent permitted by law, Zoravio, including our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors, will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products purchased using the Service.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under applicable consumer protection laws in your province or territory or any other legislation that cannot lawfully be excluded.

Section 15. Indemnification

You agree to indemnify, defend, and hold harmless Zoravio and our parent companies, subsidiaries, affiliates, partners, directors, officers, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and representatives from and against any claim, demand, liability, loss, damage, cost, or expense (including reasonable legal fees) made by any third party.

This obligation applies where the claim or demand arises out of or relates to your breach of these Terms of Service, your violation of any law or regulation, or your infringement of any third-party rights, including intellectual property rights.

This indemnification obligation will continue after termination of your use of the Service.

Section 16. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, void, or unenforceable by a court or tribunal of competent jurisdiction, that provision shall still be enforceable to the fullest extent permitted by applicable law.

To the extent a provision cannot be enforced in full, the unenforceable portion will be deemed severed from these Terms. This will not affect the validity and enforceability of the remaining provisions, which will remain in full force and effect.

Section 17. Termination

Any obligations or liabilities incurred by either party prior to termination will survive termination for all purposes.

These Terms of Service remain in effect unless and until terminated by you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to access and use our website.

We may terminate or suspend your access to the Service immediately, without notice, if in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service. In that case, you will remain responsible for all amounts due up to and including the date of termination, and we may deny you access to the Service (or any part of it).

Section 18. Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.

These Terms of Service, together with any policies, guidelines, or operating rules posted by us on this site or in relation to the Service, constitute the entire agreement and understanding between you and Zoravio regarding your use of the Service, and supersede and replace any prior or contemporaneous agreements, communications, proposals, and understandings, whether oral or written, between you and us, including any prior versions of these Terms.

Any ambiguity in the interpretation of these Terms shall not be interpreted against the drafting party.

Section 19. Governing Law

These Terms of Service and any separate agreements under which we provide you Services will be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.

Where permitted by law, any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts and tribunals of Ontario, and you consent to that jurisdiction.

Nothing in this section limits, excludes, or modifies any rights you may have under applicable consumer protection laws or other mandatory legislation.

Section 20. Changes to Terms of Service

You may review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, amend, or replace any part of these Terms of Service by posting revisions to our website. It is your responsibility to review this page periodically to stay informed of changes.

Your continued access to or use of the website or the Service after changes are posted constitutes your acceptance of those changes.